1. General Policy

At Workxindia, we strive to provide high-quality services to all our users. This Refund Policy outlines the circumstances under which refunds may be issued. Please read this policy carefully before making any payments.

2. Job Seeker Registration

Registration and job application services are provided completely FREE of charge to job seekers. Therefore, no refunds are applicable for job seeker services as no fees are collected.

3. Employer / Hiring Services

Employers who have paid for recruitment services may be eligible for a refund under the following conditions:

• Before candidate sourcing begins: 90% refund if cancellation requested within 24 hours of payment
• After sourcing but before interviews: 50% refund if cancellation requested within 7 days
• After interviews have been scheduled: No refund applicable
• If no suitable candidates found within 30 days: 75% refund or full credit for future services

4. Franchise Fees

Franchise registration and setup fees are non-refundable once the agreement is signed. However, under exceptional circumstances, Workxindia may consider partial refunds on a case-by-case basis. Please refer to your specific Franchise Agreement for detailed terms.

5. Skill Training Programs

For paid training programs:

• Before course commencement: Full refund minus 10% administrative fee
• Within 7 days of course start: 50% refund
• After 7 days of course start: No refund
• Recorded / self-paced courses: No refund after login credentials are provided

6. Consultation Services

Consultation fees are non-refundable once the consultation session has been delivered. If you cancel a scheduled consultation at least 24 hours in advance, a full refund or rescheduling option will be provided.

7. Refund Processing Timeline

Approved refunds will be processed within 7-10 business days. Refunds will be credited using the original payment method. Depending on your bank or payment provider, additional processing time may apply.

8. How to Request a Refund

To request a refund, please contact our support team with your transaction details:

• 📧 Email: refunds@workxindia.com
• 📞 Phone: 9689989900
• Include your full name, transaction ID, date of payment, and reason for refund request

Our team will review your request and respond within 5 business days.

9. Non-Refundable Items

The following are non-refundable under any circumstances:

• GST and other applicable taxes
• Payment gateway processing fees
• Services already fully delivered
• Customized services that have been initiated
• Late payment penalties and convenience fees

10. Dispute Resolution

Any disputes regarding refunds shall first be attempted to be resolved through mutual discussion. If unresolved, disputes shall be subject to the jurisdiction of courts in Kolhapur, Maharashtra.

11. Contact Us

For any questions about this Refund Policy, please contact us at refunds@workxindia.com or call 9689989900.